At Ari Captures, we aim to ensure customer satisfaction with every order. Please review our Refund and Return Policy to understand your rights and our responsibilities.

1. Eligibility for Returns

You may request a return if:

  • You received a damaged product
  • You received an incorrect item
  • The product has a manufacturing defect

To qualify, the item must be:

  • Unused and in its original condition
  • In the original packaging
  • Reported within 3 days of delivery

2. Non-Returnable Items

Certain items may not be eligible for return for hygiene or quality control reasons. These include:

  • Items showing signs of use
  • Items damaged due to misuse
  • Customized or personalized orders

3. Return Process

To begin a return:

  1. Contact us at [email protected] with your order details and a brief description of the issue.
  2. Attach photos or videos (if applicable).
  3. Our team will review the case and provide instructions for returning the item.

4. Refund Process

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed using the method agreed with the customer during resolution.

5. Exchange Policy

If the item is defective or damaged, you may request an exchange for the same product (subject to availability).

6. Contact for Returns

For return or refund assistance, please email us at:
📧 [email protected]